Cambar's Order Management Solution Features
The Customer Order Management subsystem helps you improve customer service and increase customer purchases. Service representatives can access real-time, company-wide inventory availability, and the system automatically references a customer’s unique processing options while product promotions and other suggested up-selling prompts help the customer service representative expand the order size. Customer Order Management accommodates various order types, multiple inventory sourcing options, and unlimited customer pricing options.
Functionality
Agile order entry, review, and maintenance options
Real-time order status information
Order templates and up-sell tools
EDI functionality
Easy follow-up process for turning quotes into orders
Optional distribution of one order to multiple shipping sources
Provision for kits, value-adds, and light assembly or work orders
Credit checking
Credit card processing with on-line approval
Configurable pricing structure
Multiple backorder processing options
Mass order maintenance
The pricing capabilities help you maintain standard price levels for inventory items while supporting a variety of special pricing levels for specific customers. Configurable pricing controls operate automatically whenever the system performs price-related functions.
Functionality
Real-time customer-specific pricing and discounts
Real-time price changes and updates
Authorized override of customer pre-established pricing
Promotional pricing
Gross margin percentages and net amounts
Future pricing with automatic effective-date trigger
Minimum and maximum gross margin level editing for order lines and totals
Customer ‘same as’ pricing links
Continuous management of stock at all company locations allows you to access inventory levels throughout your warehouses, and transfer orders to locations where inventory is available. Forecast and vendor analysis are two of a wide range of options that empower your personnel to determine the best way to control inventory according to your company’s unique needs. On-line receiving updates inventory immediately, triggering allocation of received product to customer backorders and eliminating double stock handling.
Functionality
Up to 25 positions for part numbers, with up to 70 characters of description
Three-tier part number structuring – for example size, style, and color
Three costing options (standard, replacement or average)
Multiple lookup options, including 9 user-defined lookup types
Substituting or superseding items and parts
Multiple units of measure for each item
ABC inventory classifications
Available quantities for each item in every company location
Transfer of aged and excess inventory to company locations needing stock
Balance tracking for on-hand, excess, in-transit, allocated, promised, and received inventory
Automatic allocation of received product to customer back orders
Transaction history affecting each item’s balance-on-hand quantity
Sales and purchase history for each item
The Forecasting and Purchasing subsystem improves customer service levels and decreases operational costs by maintaining correct inventory balances to satisfy customer demand. Multiple forecasting methods predict replenishment quantities needed for all stock items. Forecasts are created through statistical analysis of up to 60 months of sales history, customer demand, available inventory, and on-order quantities. The flexibility in the purchasing supports multiple purchase orders options. These options include expense, stock, blanket, vendor direct, and branch transfers.
Functionality
Centralized or decentralized purchasing
Purchase order routing for authorization or release
Drop-ship purchase orders correspond to sales orders
Blanket orders release inventory as needed
Suggested order quantities based on demand or sales history
Seasonality options in forecasting item replenishment
Replenishment support using primary/secondary item relationships
Vendor performance information
Expediting tools and support
Inventory consignment support
EDI
EDI Integration enables business partners to transact automatically from system to system without human intervention. In addition to standard functionality, EDI Integration offers highly advanced error detection and resolution features. The system automatically identifies orders with errors and assigns them a hold status, and on-line exception processing is used to correct errors so the orders are reprocessed automatically.
EDI Transactions
Customer Orders
Customer Order Acknowledgments
Advanced Ship Notices (ASNs)
Customer Invoices
Remittance Advice
Vendor Purchase Orders
Vendor Acknowledgments
Vendor ASNs
Carrier Shipment Status
The Returns Management subsystem automates and streamlines the receipt and disposition of returned products. The system tracks returned items through each stage of the reverse logistics and applies the price from the purchase history to the customer’s credit memo.
Functionality
Automatic cross-reference to original sales order
Optional application of restocking charges
Return authorization controlled by multiple security levels
Reason codes
Multiple inventory dispositions
Automatic credit to the customer’s account upon receipt of the returned items
Returns statistics updates on the original sales order